SAP Commerce Cloud Review
I use SAP Commerce Cloud for Business-to-consumer (B2C) and Business-to-business (B2B) websites.
Overview
What is SAP Commerce Cloud?
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
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Popular Features
- Product management (65)8.989%
- Bulk product upload (63)8.686%
- Product catalog & listings (64)8.484%
- Website integration (64)8.383%
Reviewer Pros & Cons
Video Reviews
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SAP Commerce Cloud Review: Serves As A Customizable Solution For E-commerce Needs
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What is SAP Commerce Cloud?
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/e…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
What is Shopify?
Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.
Product Demos
Headless eCommerce with SAP Commerce Cloud
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SAP Commerce Cloud?
SAP Commerce Cloud is a commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. Users can customize the solution to meet specific needs and manage complex catalogs, products, and configurations in order to create hyper-personalized omnichannel experiences. The solution also includes comprehensive B2B commerce capabilities.
SAP Commerce Cloud Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Checkout user experience
Online Payment System Features
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: Credit card transaction fee
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
- Supported: Engages customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices
- Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.
SAP Commerce Cloud Screenshots
SAP Commerce Cloud Videos
SAP Commerce Cloud Integrations
- Dynamic Yield
- Coveo Qubit
- Sitecore Discover
- Algolia
- Visa Acceptance Solutions (CyberSource)
- Adyen
- Worldpay from FIS
- Stripe Payments
- Braintree, a PayPal service
- Avalara
- Vertex
- SAP S/4HANA Cloud
- SAP ERP, ECC
- SAP Marketing Cloud
- SAP Sales Cloud
- SAP Service Cloud
- SAP CPQ
- SAP Customer Data Solutions
- Bloomreach Commerce Experience Cloud
- Monetate
- Apache Solr
- OpenText Digital Asset Management for SAP Solutions
- CELUM ContentHub
- Mirakl Marketplace Platform
- Emarsys
- Tenovos
- Empathy.co
- Twiggle
- EasyAsk
- Paybright
- SAP Commerce Marketplace Management by Mirakl
- SAP Store Management solutions by GK
- SAP Paybacks and Chargebacks by Vistex
SAP Commerce Cloud Competitors
SAP Commerce Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | 50+Languages |
Frequently Asked Questions
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
Salesforce Commerce Cloud, Adobe Commerce (Magento Commerce), and Shopify are common alternatives for SAP Commerce Cloud.
Reviewers rate Order processing and Inventory management highest, with a score of 9.2.
The most common users of SAP Commerce Cloud are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(166)Attribute Ratings
Reviews
(1-25 of 33)Companies can't remove reviews or game the system. Here's why
October 31, 2023
SAP Review
We use SAP Commerce Cloud in our organization to help our people go out and market our product more efficiently and professionally than before.
- Ease of use
- Navigation of the site is very clean
- Integration of other business components into the commerce cloud is very helpful
- Customer service ticket items sometimes take a while
- Pricing is somewhat a bit much in my opinion
- There needs to be extensive training on how to get used to the product
October 28, 2023
Great solution for complex ERP problems.
We are a GCP Reseller company. We use SAP for managing our customers, and it creates a smooth journey for our customers. It has loads of pre-loaded features, including automated payment solutions, delivery and order processing, and promotions. One of the major defining factors of SAP is its integration with other products. It can be easily configured with GCP Billing.
- We can set up automated channels that can generate and Send invoices to customers from Google Clouds billing.
- We can set up different contracts according to customer agreements, which include promotions and discounts.
- It automates most clunky billing processes which can be a huge advantage.
- There are some issues with integrations. Like we have to generate an intermediate report and then feed it to SAP.
- Changing the format of the invoice is a hassle sometimes, and the online resources are good but not great.
- Time taken during migration is too long.
October 26, 2023
SAP Commerce Cloud Review
It's like having a Swiss army knife for your e-commerce needs. This platform can address a variety of business problems and scenarios, and its scope is pretty expansive. Since I have implemented SAP Commerce Cloud for my customers, it's hard to describe a single use case but there are several I can address. Online Store Management: This is the most common use. It allows us to list products, inventory, and orders and provides a really good and seamless experience. Multi-channel selling: This feature allows us to sell not only on your website but in other channels, like mobile apps, social media, and marketplaces, and with this tool, you reach a wider audience. Personalization: This is really cool. It allows us to customize the shopping experience for each customer by recommending personalized products, offers, and pricing to enhance customer satisfaction. B2B and B2C E-commerce: This feature is also cool because it has the tools to allow you to sell to other businesses or directly to consumers. Technically, it allows us to solve some of the most common business problems, such as limited e-commerce access, inefficient order processing, lack of personalization, scalability, and complex B2B transactions.
- Order Management
- Content Management
- Multi-channel selling
- Scalability
- Pricing
- Customization at a core level
- Learning Curve
- Performance optimization
- Localization and Globalization
The SAP Commerce Cloud is used for our key e-commerce markets and helps us to reach our B2B customers to enable them to use a quick and easy way to place orders online
- content management
- promotion engine
- product data handling
- Marketplace capabilities
- Monolithic architecture that holds a certain complexity in terms of customizability
October 26, 2023
Fluffy Clouds for ECommerce
Primarily used this to transact with individuals and smaller businesses to buy and deploy our learning platform. This handles subscriptions, payments, and connected to our internal system. We could point customers through and they'd sign up.
- Finalize the deal
- Show options to customers
- Automate the purchasing process
- Didn't always give customers and the company a chance to connect
- Slow to update
- Sales, or special offers, would be delayed
SAP Commerce Cloud is integral to our organization, enhancing customer experiences, streamlining order management, and providing valuable analytics. It's our go-to solution for scalable, personalized e-commerce.
- Personalized Customer Journeys.
- Omni-Channel Integration.
- Data-Driven Insights.
- Simplifying the customization process.
- Improved documentation.
- Greater visibility into the platform's performance.
We utilize SAP Commerce Cloud for managing our online sales and customer interactions. The platform aids in addressing the challenges of complex supply chains and regulatory compliance by centralizing data and processes. Our use case extends from inventory management to customer service, ensuring seamless operations. Integrated analytics are beneficial for market insights, although there’s a learning curve to fully exploit its capabilities. Real-time data processing is crucial for maintaining regulatory compliance and meeting customer expectations. Despite its robustness, the initial setup was complex, and the user interface could be more intuitive. The scalability of SAP Commerce Cloud, however, aligns well with our evolving business needs, making it a viable long-term solution for our digital commerce operations within the intricate landscape of the chemicals industry.
- Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making.
- Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction.
- User Interface (UI): The user interface of SAP Commerce Cloud could be more intuitive. Users often find the interface to be not as user-friendly, which may require additional training to navigate efficiently. Enhancing the UI to be more intuitive could significantly shorten the learning curve and improve user satisfaction.
- Documentation and Support: Improved documentation and more readily available support could aid in addressing user issues more efficiently.
- Integration Challenges: difficulty with integrating our legacy inventory systems.
October 25, 2023
SAP Hybris a state-of-the-art E-commerce Platform
We are currently implementing SAP Hybris in a B2B company. The solution that is being implemented will be used by the entire organization as a digital channel for taking orders from our client's business partners. SAP Hybris will allow us to provide business partners with a consistent digital channel that is integrated with the company's ERP and will also allow us to be more agile in the process of taking orders and sales.
- SAP Hybris provides a true omnichannel across businesses
- SAP Hybris brings a State-of-the-Art platform to customize and extend with particular business requirements
- SAP Hybris delivers a secure and strong system to accomplish high security requirements
- The implementation of SAP Hybris requires highly trained people with previous experience to achieve success.
- SAP Hybris does not have a solution designed for small companies, it is a platform designed for medium and large companies, at least in Latam Market.
Content and data management, 360 degrees of our customers, merchandising and sales and business model optimization, SAP Commerce Cloud transactions can be carried out in such a way that they interact with current ERP systems. We use SAP Commerce Cloud to create builds of different versions, which are then deployed to various environments. We also use Backoffice for all test and production environments in our project, and we use HAC for a variety of tasks such as running Flexi queries, SQL queries, importing and exporting Impex files, and so on.
- SAP Commerce Cloud lowers manual effort, enhancing developer labor efficiency, and provides a strong content management system where we specify items, catalogs, and promotions.
- Deployments are done well, and builds are created quickly with no crashes or issues.
- SAP Backoffice and HAC are extremely useful in the daily lives of Hybris developers since they allow us to check all implementations done in each environment as well as compilations prepared and implemented in each environment.
- It's a little pricey; further cost reductions will expand product selection; also, trained operators are required.
- HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials.
May 29, 2023
From Hybris on premise to SAP e-commerce cloud
We are using SAP eCommerce Cloud as the tool for our B2B web site. We have just migrated from the Hybris on Premise version + Datahub to SAP Commerce Cloud + SCPI. The migration process has been complicated and we have had to do a lot of rework. Currently we are happy with the result and we are working to extend the solution to other group companies taking care with performance.
- SAP ERP integration
- Product search
- Adaptability to business needs
- Minor releases to avoid big releases
- Reduce complexity
May 24, 2023
Good with room for improvement
B2B platform.
- Integration with ECC
- Decoupled front vs backoffice
- look and feel
- status order / delivery change during order processing in ECC integration in SAP CX
- backoffice too complex to admin
May 18, 2023
SAP Commerce Cloud is a great enterprise scalable solution (it is not for quick and cheap implementations)
We have a global B2B & B2C template
- Integrations
- Enterprise
- Scalable
- not user friendly CMS
- Low code / No code
- Lack of development partners
March 26, 2023
Commerce Implementation for the enterprises
We moved all the client implementations from on-premise to cloud and have realized the ease of use of the software over the conventional one. Apart from ease in deployment and a cleaner structure of storefront, back office, and hac, this also gives Kibana based tracking of the logs and APM using Dynatrace.
- Deployment
- Debugging
- Setting up environment specific variables
- Isolating and monitoring server
- Cleaner separation between different servers
- build pipeline customization
- access related issues
- troubleshooting without SAP intervention
November 08, 2022
Relook the e-commerce journey using SAP Commerce Cloud
The solution designed was powered by SAP Cx suite of applications and
led to a complete front office transformation through
– SAP Commerce Cloud, SAP Sales & Service Cloud and SAP Business by Design
and backed by SAP S4/HANA to implement the desired digital transformation.
The SAP Commerce Cloud helped client to provide its customers with a self-service portal to interact with their dealers
& sales team, access latest company and machinery information, fleet management and hierarchy management as well as to avail service and spare part products. This digital transformation project has helped in improving the way in which the
company engages with its customers and dealers. The first Spartacus implementation
in India and first in construction equipment industry.
Helped in automating the manual processes and reducing the overall turn around time.
Post implementation there has been a significant increase in the number of customer registrations.
First mover advantage in construction equipment industry with single platform for all requirements
Expect a decrease in the transaction cost, increase in efficiency of sales and service team as well as dealers with the automated process through the digital platforms.
- Commerce engine works really well and easy customization journey for end users
- Seamless integrations with SAP system at the backend
- Promotions engines are easy configurable for business users to publish the promotions
- Headless architecture helps client to have better frontend experience
- Should have some libraries in-build to create dashboards and reports
- Should have simplified flow for the oData integrations with non-SAP systems
September 29, 2022
SAP Commerce Cloud in market
End to end B2B and B2C ecommerce website for Retail, Automotive domain customers. This also includes integration to other SAP products using Datahub or SAP cloud platform integration. Business problems include - New greenfield commerce website or upgrade of existing website due to performance constraints. Scope includes estimation, discovery, refinement , agile development and training.
- B2B Commerce Handling
- SAP suite Integration
- Product Catalog Handling
- Price and Order Management
- Spartacus Raodmap
- Composable Architecture
- Agile development and deployment
August 25, 2022
Embrace the monolith !
we use SAP Commerce Cloud as a platform for b2b commerce. We created a branded platform on top of SAP Commerce to be able to deploy different solution for different market segment of our company, each of those segments are separate organisation that sell other products.
- Provide a generic solution.
- Is highly customizable.
- can be integrated with anything.
- Is quite up-to-date regarding java versions.
- The developer experience is really bad (long build time, long startup time)
- The communication around the product is really blury (roadmap, dates)
- The communication around the architecture is not direct enough, sap should embrace the modular monolith, like other do it (Shopify, doctolib ect)
- Communication around the cloud migration and pricing unlear, are we force to go to the cloud ? What if we cant affort it ?
- Delivering a package with more than 1GB is really a bit much, maybe cleanup a bit before you deliver it, you would be amused about what images and resource you find in it.
- Why delivering so many empty folder and not cleanup before ?
- After so many year, still waiting for ant to be replaced..
- the java API for impex is awfull, some api are not made for reuse.
April 26, 2022
Easy to use, Easy to learn
I am an SAP Commerce Cloud Developer at my organization and I use SAP Commerce Cloud every day and implement different functionalities on websites for our clients. As a developer when you work with SAP Commerce Cloud the job is much easier, tasks like build and deployment are smooth and easy with minimum steps involved. Implementation with the service layer is flexible and easy. Beginners & Java developers can learn and use SAP Commerce Cloud very quickly once the basics are clear. SAP Commerce Cloud is an extensible and flexible solution today in the eCommerce industry.
- Build and deployment is faster and easier
- Development is easy with service layer implementation
- Extensible and Flexible solution
- can use OOTB functionalities with little configuration
- Canceling the deployment takes a lot of time and we are helpless without SAP support
- Production deployment gets stuck and we are helpless without SAP support
- Support for OOTB issues/ deployment issue should be improved
April 05, 2022
A fantastic modern E-commerce solution!
Score 9 out of 10
Vetted Review
Verified User
The company I worked at was struggling with its E-commerce platform and setting up features to increase sales growth. This is when our management came up with the solution of using SAP Commerce Cloud, a modern-day e-commerce platform that can easily simplify selling and buying processes to increase growth and sales conversions alongside retaining long-term customer loyalty.
- Intelligent selling services
- Product content management
- Order management
- An in-depth analytics dashboard could be added as a backend feature.
- Pricing can be decreased.
- Learning materials on the interface should be provided.
March 11, 2022
SAP Commerce Cloud is a great product but pricing needs to be reevaluated to make it competitive .
We support a lot of client projects supporting SAP Commerce Cloud. Many of the clients involve us in the Platform selection phase and once the platform is selected, the implementation is supported by our team as well. At present, I have been working with large Energy and Retail clients on their implementation on the SAP Commerce Cloud.
- End to end purchase flow
- Easy to configure promotions
- Good support
- Pricing
- Making package a bit lighter
March 07, 2022
SAP commerce cloud review by a Hybris Developer
we use SAP Commerce Cloud to do the deployments on the testing environments of our project and also to do deployment on the production environment, we also use SAP Commerce Cloud to create builds of different releases which are then deployed on various environments, we use Backoffice also for all the testing and production environments which are used in our project, we use HAC to do many things like running Flexi queries, SQL queries, importing and exporting of Impex files, etc. One problem we face with Backoffice of testing environment is that when we enter the login credentials then it keeps on refreshing but doesn't let us log in to the account ..we have to try several times then only we are able to log in..which is quite hectic every time if the same thing happens.
- deployments are done quite well
- builds are created quite efficiently without any faults and errors
- the Backoffice and HAC of SAP turns out to be very helpful in the day to day tasks for the Hybris developers
- we can check for all the deployments done on each environment and the builds created and deployed on each environment
- SAP Commerce Cloud reduces the manual work thus increasing the work efficiency of developers
- logging in to the Backoffice for the testing environment creates a lot of ruckuses, it doesn't let us log in in a single attempt, the page keeps on getting refreshed every time we enter credentials.
- HAC sometimes works very slowly and doesn't show any error messages, it just gets stuck
March 04, 2022
Get Live with SAP Commerce Cloud
SAP Commerce cloud provides the feature of autoscaling and resources can be scaled up and down based on the requirement automatically.
- Autoscaling
- Secure Infrastructure
- Easy to maintain and process oriented.
- Deployment logging - Deployment log can be made vigilant to trace the error.
March 04, 2022
Easy to Use with Testing
We use SAP commerce for Backoffice settings, adding Impex or exporting Impex, changing the configuration for SAP HAC. Many of the base store level or b2b/b2b2b settings we do from the Backoffice. making changes for storefront we use Backoffice. HAC also helps us to add new settings for the storefront, we also use SmartEdit to do necessary changes for the store.
- Deployment of Dev and stage Enviroments
- Change Configuration for front store
- add/remove a functionality from the backoffice.
- sometimes deployment get fails
- When try to login it not get logged in at once.
- Backoffice is slow need to be faster.
March 04, 2022
Satisfaction with Commerce Cloud
We are using SAP Commerce Cloud for our project and client for the B2b use case. We have customized it according to our client's need and it works well. It caters to the various unique needs and desires of all the customers. We have faced problems while deployment mainly for which we connect to SAP support.
- caters to customer needs
- delivering personalized experiences
- maintains standards for structuring the code
- fetching country from zone or area
- Spartacus is not fully built
- It has really high maintenance cost
February 28, 2022
Robust solution for long term projects
We provide B2C and B2B solutions to our clients. Mainly for the retail industry such as fashion and fragrance stores. We use most of the core features of SAP Commerce such as the Integration feature, OData, Process Engine for order placement, and user actions (eg. register, forgot password, product stock notification) and Promotions.
- B2B and B2C
- Products design
- Hard to understand payment module flows
February 26, 2022
Our New Life: SAP Commerce Cloud
SAP Commerce Cloud is our new B2B portal module which helps us to create better B2C
experiences for our dealers. · With the SAP Commerce Cloud solution, Eczacıbaşı
dealers are now able to access the product portfolio, technical specifications,
visuals and technical drawing documents, and prices in the same workspace. On the
same platform, specially designed screens allow dealers to order the products:
offer, order, and delivery processes can be carried out in one digital
environment from end to end. On the platform, dealers can instantly access
reports such as order, shipment, delivery, and current statements whenever they
want. The SAP Commerce Cloud solution was integrated online with the back-end
system S/4HANA, enabling the simultaneous execution of business processes.
- Product listing
- Ease of shopping
- One workspace for every need
- Reporting
- Performance issues, especially s4 integration for pricing
- Customer friendly screens (maybe easier to use-design may be changed)
- Not have a room to enhancements